As of today, these general business terms (the “Terms of Service”) will apply as they have been accepted by you (the “user” or “you”) and Kopipresso ( “Kopipresso Limited”, “us”, “ours” or “we”). These terms of business contain the general business conditions for the access and use of kopipresso.com and the connected technology systems (commonly referred to as “Website”). These terms of business also contain the conditions of use of the website as well as any user’s subscription to Kopipresso Limited’s business email through such as the purchase of Kopipresso Limited’s proposed online services or products (commonly referred to as “Online-Services”). 

Please thoroughly read these terms of business and our data protection guideline before using our website, and/or before subscribing to our online services. Through the conveyance of information to Kopipresso Limited, either through the use of our website, or via the subscription, purchase or use of an online service, you are bound to the conditions of the general terms of business and data protection guidelines, including changes or revisions of these terms of business and/or of the data privacy statement, which Kopipresso Limited can undertake under its own discretion and at any given time. In case you do not agree with the terms of business and the data privacy statement, you are not obligated to use our website or to subscribe to any of our online services, such as purchasing or using them, and you will only be able to remedy the situation by refraining from using our website and our online services. 

Compliance with the terms of business 

You obligate yourself to all state and local laws and regulations in relation to internet behavior and the transfer of information. Kopipresso Limited retains the right to, but does not obligate itself, to oversee your use of our website and online services in order to verify your compliance with these terms of business, the data privacy statement and the applicable law. Kopipresso Limited reserves its right to entirely or partly refuse or even remove the publication of information or materials, which according to its discretion, would be inacceptable, offensive or in contravention of these terms of business, of the data privacy statement and/or the applicable law. 

By making a purchase on this website you enter into an agreement with Kopipresso Limited, company registered in the United Kingdom, having its registered office at: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. 

This agreement will be governed by the laws of United Kingdom. Kopipresso Limited as the contracting party for its customers is responsible for dispute management, cancellations and refunds related to payments for purchases made on this website 

Conditions of Shipping and delivery 

All orders are subject to the availability of products. In case a product is not available at the time of the order, we will inform you of this and reimburse the totality of your order by the means of your used paying method. 

Customs taxes 

If Goods are being ordered from outside China, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering. 

If import duties and taxes incurred, you will not get your parcel until the charges are paid. If you don’t pay, the parcel will be held by your local customs for around 3 weeks and after that, if you still haven’t paid, it will be returned to us, and we will have to pay these charges as well as additional postage fee for the return. As the Goods will be returned to us we will refund your order but these import duties and taxes will be deducted from the order refund. Note that we are not responsible for the refund of any import duties and taxes that your order may have incurred. 

Local Value Added tax and other sales taxes 

Value Added Tax may be charged at the sale of product if Kopipresso is registered for VAT at the country of your billing address.

Shipping costs 

All products purchased through www.kopipresso.com include free shipping. Kopipresso may charge for express shipping, which will be the incremental cost associated with shipping on the express route.  

Wrong address 

We will not be responsible for wrong shipping address if we do not have the correct information. Any reprocessed order will be charged an additional fee in case of incorrect shipping information provided. Those fees will be deducted from the refund if the order is canceled after having being shipped. 

Shipping methods 

We reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should we deem it necessary. 

Delivery time 

An anticipated delivery time will be communicated to you as soon as your order is issued. Delivery times are approximations and start with the time of delivery, not with the date of the order. Delivery times can only be understood as approximations and are subject to the acceptance and approval of your order. Unless unforeseeable circumstances exist, we will do everything we can to deliver your order within the timeframe stipulated on the product page of your relevant purchase on www.kopipresso.com 

Refund guidelines 

Only purchases made directly from our online store www.kopipresso.com qualify for our policy. 

Returns 

Returns are accepted within 30 days since date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. 
 

Only regular priced items may be returned for a refund. Sale items cannot be refunded unless otherwise the delivered product is not as described in product pages. 

There are certain situations where only partial refunds are granted: 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  

Any item that is returned more than 30 days after delivery (under the discretion of Kopipresso Limited). 

Damaged products and shipment 

In case damage is to be seen on the packaging during delivery, please inform us within 2 days at [email protected] 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
 

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days. 
If you receive a refund, the cost of initial shipping will be deducted from your refund. 
 

Late or missing refunds 

If you haven?t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
 

Next contact your bank. There is often some processing time before a refund is posted. 
If you?ve done all of this and you still have not received your refund yet, please contact us at [email protected]. 
 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, mail us back your item. 
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. 
 

Gifts 

In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher. 

Shipping 

Please send us an email at [email protected] for instructions on how to mail your product to us. 

 
Consumer shall assume all risk of loss or damage to the item while in transit to our facilities. 
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don?t guarantee that we will receive your returned item. 

Cancellation conditions 

Users can cancel their orders immediately (before shipment) with a written notice: (a) via E-mail to [email protected], or (b) via post or other deliveries to Kopipresso Limited, Address: Kopipresso Limited xxxx,xxxxx, United Kingdom. 

Use of our website and the online services 

You are only authorised to use our website for lawful purposes in accordance with the provisions of these terms of business, the data privacy statement and the applicable laws. Your use of our website can be interrupted for different reasons at any time, including, yet without constraints on the malfunction of appliances, constant updates, maintenance or repair of our website, or any other activities that Kopipresso Limited can conduct under its own discretion and at any time. Kopipresso Limited reserves the right to suspend or discontinue at any time, at our discretion and without any prior notice, the availability of our website, any part or function of our website. 

You are not allowed to try to allow a third party to try to prompt or to support you in using the contents of the website (“contents?), to create derivative works or to use contents for commercial reasons. You are not allowed to try to allow a third party to try to prompt or to support you in circumventing our website by any means, to imitate, decode, destroy, change or to compromise our website. Furthermore, you are prohibited to reproduce, to change, to pass on, to sell or to otherwise convey the rights to the contents. 

The following operations, as determined under Kopipresso Limited’s own discretion, which negates your right to access or use our website, such as using our online services, you are prohibited to: (a) infringe the terms of use of our general business terms, of our data privacy statement or any applicable law; (b) to restrict, hamper or prevent any access to the use or enjoyment of our website or our online services or (c) to slander, abuse, harass or threat any other persons through the use of our website or any online services. 

You confirm that you take sole responsibility for the provision and maintenance of all appliances, hardware, software and communication tools, as well as for the costs related to services linked to your access and use of the website and our online services. 

Intellectual property rights 

The name “Kopipresso”, kopipresso.com and other brand names, URLs und website-Domains are the property of, and are operated by Kopipresso Limited. Kopipresso Limited graphic works, logos, page headers, button icons, scripts and designations of services are part of copyright, service brands, trademarks and/or trade dress of Kopipresso Limited (commonly referred to as “protected trademarks?). You are not allowed to use protected trademarks without the prior and expressed written authorisation of Kopipresso Limited, something which Kopipresso Limited can always deny under its own discretion. Kopipresso Limited does not possess any copyright claims on the name, trademark or service marks of third parties that appear on our website. Any names, trademarks and service marks are the property of the respective owners. 

The contents, downloads and other data and information that appear, are contained or available for download on our website, as well as the company’s marks and other intellectual property, property rights or other rights in accordance with material and immaterial property, which in accordance with our website and online services (commonly referred as “intellectual property”) will be used, developed, consist of, be embodied in or provided, including, yet without being constrained to all texts, graphics, diagrams, pictures, photos, illustrations, lineart, symbols and format variations that are protected through copyright, in other words, Kopipresso Limited or its content suppliers are the respective licencees. Every software that is used for our website (the “Software”) is the property of Kopipresso Limited or it’s software suppliers, and is protected by US and international copyright law. The display, reading, printing, downloading or any other types of intellectual property use does not grant you any property rights or copyright rights in the intellectual property or the software. 

You carry the sole responsibility for damages that occur through the breach of intellectual property rights to Kopipresso Limited or a third party in relation to protected trademarks, intellectual property, the software and/ or other damages, as a direct or indirect consequence of you copying, distributing, transferring, transmitting, publishing or by using for purposes that contravene the terms of use of these terms of business or applicable law, that arise with Kopipresso Limited or a third party. 

Regardless of any objections herein, the website offers links to the website on the left of the website page for the convenience of the website-user. No third-party supplier website that is linked to the website or its contents was developed by Kopipresso Limited, and Kopipresso Limited did not verify the content of such third-party websites and is not responsible for the latter. Kopipresso Limited does not offer any guarantees, warranties or safeguards and does not take over any form of liability for contents of other third-party websites such as contents that derive from such websites. 

Electronic communication 

Through the use of our website or of our online services you agree to obtain electronic communications from Kopipresso Limited. Although Kopipresso Limited can decide to communicate with you in a different manner, Kopipresso Limited can also solely communicate with you electronically via email or by publishing on our website. You agree that all agreements, communications, disclosures or any other form of communications that Kopipresso Limited sends to you in electronic form, will respect all lawful requirements and be delivered in written form. 

Through the use of our website or our online services you agree to obtain electronic communications from external Customer Reviews service upon purchase of services from Kopipresso Limited which may request your voluntary action to submit a review on your experience.

Caveat emptor 

ALL CONTENTS OF THE KOPIPRESSO.COM WEBSITE, OR CONTENTS OF THE CONTENTS OF THE BUSINESS EMAILS; OR ANY OTHER PRODUCTS OR MATERIALS WHICH ARE PROVIDED FOR BY OR VIA Kopipresso Limited, OR OTHERWISE RELATED OR DERIVED FROM ANOTHER PERSON; WILL BE, WITHOUT ANY FORM OF WARRANTY OR GUARANTEE IN ANY WAY, PROVIDED IN ITS “IT-CONDITION” AND “COMPRISING MISTAKES”. Kopipresso Limited DOES NOT OVERTAKE ANY WARRANTIES OF ANY FORM, WHETHER EXPRESS OR IMPLIED. Kopipresso Limited therefore expressly refuses all implicit warranties of the marketability, agreements for a specific reason and every other implicit warranty. Irrespective of other agreements, or other communications that contradict this, the receipt or use of contents on the website or the online services, or such that are derived from them, or acquired from any user in any manner at any given time, whether directly or indirectly, constitute via such users, a confirmation of receipt of this liability disclaimer, such as his or her agreement with the present general business conditions. 

Exclusion of liability for associated companies 

At any time, Kopipresso Limited can support, foster or suggest services and/or products. Kopipresso Limited?s suggestions are based exclusively upon the Kopipresso Limited?s belief that the services or the product are valuable to the consumer, based on the appropriate assessment via Kopipresso Limited and/or the relationship between Kopipresso Limited and the provider/manufacturer of such services and products and/ or prior use of such services and products. Kopipresso Limited can be compensated for its suggestions. Kopipresso Limited can obtain services/products in order to review them. Kopipresso Limited tries to conduct an impartial review of such services and products. In case a service or a product does not correspond with the norms or expectations of Kopipresso Limited, or if it is ranked as insecure or possibly insecure, this knowledge will be included in the corresponding review of the relevant services and products. Irrespective of the above, no review shall be understood as a warranty, representation or guarantee of the adequacy of any service or product for a specific purpose, and no person shall rely on a review in order to decide to purchase, obtain or use a service or a product. The decision to use any service or product for which Kopipresso Limited provided a review, remains in the sole responsibility of the person who has used such services and products and Kopipresso Limited is not liable for the use of such services and products by a person. 

Limitation of liability of Kopipresso Limited 

Any liability of Kopipresso Limited, whether by contract, tort, negligence or otherwise, is only valid in its entirety for direct and actual damages and cannot surpass the costs received by Kopipresso Limited from the user in relation to the use, registration and subscription to online services. Kopipresso Limited is not liable for losses, damages, claims, costs, expenses or other obligations that arise directly or indirectly from the use or reliance on contents from the website or online services. Without constraints, Kopipresso Limited is not responsible or liable for the losses or damages in direct or indirect link with (1) any loss in any form; (2) the incapacity or delay on the access in relation to the use of the website, or any links to other websites or any contents therein; (3) Information or contents, that are not available on the website or contents provided by Kopipresso Limited or the failure or delay of Kopipresso Limited?s specific contents, or mistakes during the transfer of any contents, or (4) any form of use of contents on the website, that are possibly unfit for their intended purposed or do not correspond to the industry?s norm. 

Amendments 

We reserve the right to amend these business conditions at anytime and under our own discretion. Read these terms of business regularly in order to verify the existence of any new amendments. On this site, we will publish any announcements pertaining to any amendments and additions that will be made to these business conditions. Amendments will not apply retroactively and are applicable starting from the date of publication. Amendments that affect new functions of the online services, such as the amendments that are made on legal grounds.