make any place feel like home with a shot of espresso

Free Shipping on all orders!!

Shipping

Where to deliver?

Payment

Proceed to Payment

Save PayPal account for future use

Skip the forms and pay faster with PayPal!

Billing details

First name *

Last name *

Phone *

Email address *

Company name (optional)

Street address *

Apartment, suite, unit etc. (optional)

Town / City *

State / County (optional)

Country *

Postcode / ZIP *

Create an account?

Your Products

Product

Quantity

Price

Portable Outdoor Espresso Maker1

− +

111.00£

NEXT STEPYes! I want this offer!

Your order

Product	Subtotal
Portable Outdoor Espresso Maker × 1	111.00£
Subtotal	111.00£
Total	111.00£

Credit Card (Stripe)

Pay with your credit card via Stripe.

Card Number *

Expiry Date *

Card Code (CVC) *

Update TotalsUpdate totals

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

As of today, these general business terms (the “Terms of Service”) will apply as they have been accepted by you (the “user” or “you”) and Kopipresso ( “Kopipresso Limited”, “us”, “ours” or “we”). These terms of business contain the general business conditions for the access and use of kopipresso.com and the connected technology systems (commonly referred to as “Website”). These terms of business also contain the conditions of use of the website as well as any user’s subscription to Kopipresso Limited’s business email through such as the purchase of Kopipresso Limited’s proposed online services or products (commonly referred to as “Online-Services”).

Please thoroughly read these terms of business and our data protection guideline before using our website, and/or before subscribing to our online services. Through the conveyance of information to Kopipresso Limited, either through the use of our website, or via the subscription, purchase or use of an online service, you are bound to the conditions of the general terms of business and data protection guidelines, including changes or revisions of these terms of business and/or of the data privacy statement, which Kopipresso Limited can undertake under its own discretion and at any given time. In case you do not agree with the terms of business and the data privacy statement, you are not obligated to use our website or to subscribe to any of our online services, such as purchasing or using them, and you will only be able to remedy the situation by refraining from using our website and our online services.

Compliance with the terms of business

You obligate yourself to all state and local laws and regulations in relation to internet behavior and the transfer of information. Kopipresso Limited retains the right to, but does not obligate itself, to oversee your use of our website and online services in order to verify your compliance with these terms of business, the data privacy statement and the applicable law. Kopipresso Limited reserves its right to entirely or partly refuse or even remove the publication of information or materials, which according to its discretion, would be inacceptable, offensive or in contravention of these terms of business, of the data privacy statement and/or the applicable law.

By making a purchase on this website you enter into an agreement with Kopipresso Limited, company registered in the United Kingdom, having its registered office at: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

This agreement will be governed by the laws of United Kingdom. Kopipresso Limited as the contracting party for its customers is responsible for dispute management, cancellations and refunds related to payments for purchases made on this website

Conditions of Shipping and delivery

All orders are subject to the availability of products. In case a product is not available at the time of the order, we will inform you of this and reimburse the totality of your order by the means of your used paying method.

Customs taxes

If Goods are being ordered from outside China, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering.

If import duties and taxes incurred, you will not get your parcel until the charges are paid. If you don’t pay, the parcel will be held by your local customs for around 3 weeks and after that, if you still haven’t paid, it will be returned to us, and we will have to pay these charges as well as additional postage fee for the return. As the Goods will be returned to us we will refund your order but these import duties and taxes will be deducted from the order refund. Note that we are not responsible for the refund of any import duties and taxes that your order may have incurred.

Local Value Added tax and other sales taxes

Value Added Tax may be charged at the sale of product if Kopipresso is registered for VAT at the country of your billing address.

Shipping costs

All products purchased through www.kopipresso.com include free shipping. Kopipresso may charge for express shipping, which will be the incremental cost associated with shipping on the express route.

Wrong address

We will not be responsible for wrong shipping address if we do not have the correct information. Any reprocessed order will be charged an additional fee in case of incorrect shipping information provided. Those fees will be deducted from the refund if the order is canceled after having being shipped.

Shipping methods

We reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should we deem it necessary.

Delivery time

An anticipated delivery time will be communicated to you as soon as your order is issued. Delivery times are approximations and start with the time of delivery, not with the date of the order. Delivery times can only be understood as approximations and are subject to the acceptance and approval of your order. Unless unforeseeable circumstances exist, we will do everything we can to deliver your order within the timeframe stipulated on the product page of your relevant purchase on www.kopipresso.com

Refund guidelines

Only purchases made directly from our online store www.kopipresso.com qualify for our policy.

Returns

Returns are accepted within 30 days since date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

Only regular priced items may be returned for a refund. Sale items cannot be refunded unless otherwise the delivered product is not as described in product pages.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery (under the discretion of Kopipresso Limited).

Damaged products and shipment

In case damage is to be seen on the packaging during delivery, please inform us within 2 days at [email protected]

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
If you receive a refund, the cost of initial shipping will be deducted from your refund.

Late or missing refunds

If you haven?t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you?ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, mail us back your item.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

Gifts

In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher.

Shipping

Please send us an email at [email protected] for instructions on how to mail your product to us.

Consumer shall assume all risk of loss or damage to the item while in transit to our facilities.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don?t guarantee that we will receive your returned item.

Cancellation conditions

Users can cancel their orders immediately (before shipment) with a written notice: (a) via E-mail to [email protected], or (b) via post or other deliveries to Kopipresso Limited, Address: Kopipresso Limited xxxx,xxxxx, United Kingdom.

Use of our website and the online services

You are only authorised to use our website for lawful purposes in accordance with the provisions of these terms of business, the data privacy statement and the applicable laws. Your use of our website can be interrupted for different reasons at any time, including, yet without constraints on the malfunction of appliances, constant updates, maintenance or repair of our website, or any other activities that Kopipresso Limited can conduct under its own discretion and at any time. Kopipresso Limited reserves the right to suspend or discontinue at any time, at our discretion and without any prior notice, the availability of our website, any part or function of our website.

You are not allowed to try to allow a third party to try to prompt or to support you in using the contents of the website (“contents?), to create derivative works or to use contents for commercial reasons. You are not allowed to try to allow a third party to try to prompt or to support you in circumventing our website by any means, to imitate, decode, destroy, change or to compromise our website. Furthermore, you are prohibited to reproduce, to change, to pass on, to sell or to otherwise convey the rights to the contents.

The following operations, as determined under Kopipresso Limited’s own discretion, which negates your right to access or use our website, such as using our online services, you are prohibited to: (a) infringe the terms of use of our general business terms, of our data privacy statement or any applicable law; (b) to restrict, hamper or prevent any access to the use or enjoyment of our website or our online services or (c) to slander, abuse, harass or threat any other persons through the use of our website or any online services.

You confirm that you take sole responsibility for the provision and maintenance of all appliances, hardware, software and communication tools, as well as for the costs related to services linked to your access and use of the website and our online services.

Intellectual property rights

The name “Kopipresso”, kopipresso.com and other brand names, URLs und website-Domains are the property of, and are operated by Kopipresso Limited. Kopipresso Limited graphic works, logos, page headers, button icons, scripts and designations of services are part of copyright, service brands, trademarks and/or trade dress of Kopipresso Limited (commonly referred to as “protected trademarks?). You are not allowed to use protected trademarks without the prior and expressed written authorisation of Kopipresso Limited, something which Kopipresso Limited can always deny under its own discretion. Kopipresso Limited does not possess any copyright claims on the name, trademark or service marks of third parties that appear on our website. Any names, trademarks and service marks are the property of the respective owners.

The contents, downloads and other data and information that appear, are contained or available for download on our website, as well as the company’s marks and other intellectual property, property rights or other rights in accordance with material and immaterial property, which in accordance with our website and online services (commonly referred as “intellectual property”) will be used, developed, consist of, be embodied in or provided, including, yet without being constrained to all texts, graphics, diagrams, pictures, photos, illustrations, lineart, symbols and format variations that are protected through copyright, in other words, Kopipresso Limited or its content suppliers are the respective licencees. Every software that is used for our website (the “Software”) is the property of Kopipresso Limited or it’s software suppliers, and is protected by US and international copyright law. The display, reading, printing, downloading or any other types of intellectual property use does not grant you any property rights or copyright rights in the intellectual property or the software.

You carry the sole responsibility for damages that occur through the breach of intellectual property rights to Kopipresso Limited or a third party in relation to protected trademarks, intellectual property, the software and/ or other damages, as a direct or indirect consequence of you copying, distributing, transferring, transmitting, publishing or by using for purposes that contravene the terms of use of these terms of business or applicable law, that arise with Kopipresso Limited or a third party.

Regardless of any objections herein, the website offers links to the website on the left of the website page for the convenience of the website-user. No third-party supplier website that is linked to the website or its contents was developed by Kopipresso Limited, and Kopipresso Limited did not verify the content of such third-party websites and is not responsible for the latter. Kopipresso Limited does not offer any guarantees, warranties or safeguards and does not take over any form of liability for contents of other third-party websites such as contents that derive from such websites.

Electronic communication

Through the use of our website or of our online services you agree to obtain electronic communications from Kopipresso Limited. Although Kopipresso Limited can decide to communicate with you in a different manner, Kopipresso Limited can also solely communicate with you electronically via email or by publishing on our website. You agree that all agreements, communications, disclosures or any other form of communications that Kopipresso Limited sends to you in electronic form, will respect all lawful requirements and be delivered in written form.

Through the use of our website or our online services you agree to obtain electronic communications from external Customer Reviews service upon purchase of services from Kopipresso Limited which may request your voluntary action to submit a review on your experience.

Caveat emptor

ALL CONTENTS OF THE KOPIPRESSO.COM WEBSITE, OR CONTENTS OF THE CONTENTS OF THE BUSINESS EMAILS; OR ANY OTHER PRODUCTS OR MATERIALS WHICH ARE PROVIDED FOR BY OR VIA Kopipresso Limited, OR OTHERWISE RELATED OR DERIVED FROM ANOTHER PERSON; WILL BE, WITHOUT ANY FORM OF WARRANTY OR GUARANTEE IN ANY WAY, PROVIDED IN ITS “IT-CONDITION” AND “COMPRISING MISTAKES”. Kopipresso Limited DOES NOT OVERTAKE ANY WARRANTIES OF ANY FORM, WHETHER EXPRESS OR IMPLIED. Kopipresso Limited therefore expressly refuses all implicit warranties of the marketability, agreements for a specific reason and every other implicit warranty. Irrespective of other agreements, or other communications that contradict this, the receipt or use of contents on the website or the online services, or such that are derived from them, or acquired from any user in any manner at any given time, whether directly or indirectly, constitute via such users, a confirmation of receipt of this liability disclaimer, such as his or her agreement with the present general business conditions.

Exclusion of liability for associated companies

At any time, Kopipresso Limited can support, foster or suggest services and/or products. Kopipresso Limited?s suggestions are based exclusively upon the Kopipresso Limited?s belief that the services or the product are valuable to the consumer, based on the appropriate assessment via Kopipresso Limited and/or the relationship between Kopipresso Limited and the provider/manufacturer of such services and products and/ or prior use of such services and products. Kopipresso Limited can be compensated for its suggestions. Kopipresso Limited can obtain services/products in order to review them. Kopipresso Limited tries to conduct an impartial review of such services and products. In case a service or a product does not correspond with the norms or expectations of Kopipresso Limited, or if it is ranked as insecure or possibly insecure, this knowledge will be included in the corresponding review of the relevant services and products. Irrespective of the above, no review shall be understood as a warranty, representation or guarantee of the adequacy of any service or product for a specific purpose, and no person shall rely on a review in order to decide to purchase, obtain or use a service or a product. The decision to use any service or product for which Kopipresso Limited provided a review, remains in the sole responsibility of the person who has used such services and products and Kopipresso Limited is not liable for the use of such services and products by a person.

Limitation of liability of Kopipresso Limited

Any liability of Kopipresso Limited, whether by contract, tort, negligence or otherwise, is only valid in its entirety for direct and actual damages and cannot surpass the costs received by Kopipresso Limited from the user in relation to the use, registration and subscription to online services. Kopipresso Limited is not liable for losses, damages, claims, costs, expenses or other obligations that arise directly or indirectly from the use or reliance on contents from the website or online services. Without constraints, Kopipresso Limited is not responsible or liable for the losses or damages in direct or indirect link with (1) any loss in any form; (2) the incapacity or delay on the access in relation to the use of the website, or any links to other websites or any contents therein; (3) Information or contents, that are not available on the website or contents provided by Kopipresso Limited or the failure or delay of Kopipresso Limited?s specific contents, or mistakes during the transfer of any contents, or (4) any form of use of contents on the website, that are possibly unfit for their intended purposed or do not correspond to the industry?s norm.

Amendments

We reserve the right to amend these business conditions at anytime and under our own discretion. Read these terms of business regularly in order to verify the existence of any new amendments. On this site, we will publish any announcements pertaining to any amendments and additions that will be made to these business conditions. Amendments will not apply retroactively and are applicable starting from the date of publication. Amendments that affect new functions of the online services, such as the amendments that are made on legal grounds.

I have read and agree to the website terms and conditions *

Have any questions?

Here is some FAQ which might be of help

Product FAQ

Shipping, Payments, Warranty FAQ

Support
Usage Instructions
Product Spec
Maintenance
Coffee Preperation

Support

What can I do if the machine gets damaged due to a drop?

We understand, that the general use case of this product involves a lot of mobility which could give rise to device dropping and getting damaged due to

What are the spare parts which can be purchased seperately on a later date?

You can purchase the battery, water/espresso cup and water tank cap from us if worn out. Please contact support and they will help you place the order

I lost my charger, what can I do?

Both the car charger and wall charger are standard 12V DC adaptors. If any doubt, please check with our support teams before using a locally sourced adaptor.�

Usage Instructions

Can this heat cold/ice water?

No it cannot heat the water if the water is chilled or ice. This could damage the machine and should be avoided

Can I fill cup with ground coffee?

This espresso machine does not have a adaptor/capsule for ground coffee. You have to use Original Line Nespresso or L’Or capsules only

Can I use milk capsules to make Cappuccino or latte please?

No it is not designed to accomodate milk capsules

What temperature should the water be?

For self heating operation, ensure to use water around room temperature. Do use chilled or ice water which could damage the machine

Does this work with Nespresso compatible capsules?

Our machines supports Nespresso Original capsules and most of compatibles. Note that some non Original capsules might not work well with our machines, we cannot comment on all other brands that claim compatibility.

How much time does it take to heat and pressurize a single espresso when useing automobile electric power?

There is difference if it using/plugged into automobile power or directly from battery. The extraction process will take 10 minutes for boiling process if you use normal water, else if you use heated water directly the extraction process will take less than 30s

Do i need to wait the same time if i want to do 3 to 6 shots, and is the time to make each shot different if i add room temperature water or boiling ?

Yes, you have to wait each time – it only makes one shot at the time. You may save some time if you put room temp water.. cold water takes longer.

Does machine turn off by itself after coffee is done or how long do you push he power button?

Yes, once the extraction is completed, the machine turns off by itself

Machine does not puncture coffee capsule, how do I fix this?

This machine supports genuine Original Line Nespresso Capsules and L’OR casules, in which case the capsule will get punctured fine if fastenned properly

Are there any reusable capsule that work with this machine?

No, only use genuine Original Line Nespresso Capsules and L’OR casules, in which case the capsule will get punctured fine if fastenned properly

Is it ok to use milk instead of water ?

The electric pump is not suitable to pump milk, this can only be used with water

Product Spec

What standards does this product conform to?

This machine is certified for conformity to FC, FDA, CE, RoHS standards

Is this espresso machine certified by the FDA?

All of the manufacturers we use to produce our goods have been approved by the FDA

Does it come with wall charger? and if yes what voltage, 110 or 220V?

It comes with a 12V/2A DC adaptor which operates between 100V -240V which can be used in Europe and USA

What is nespresso capsule? is it the same as a kcup? I just want to purchase this for coffee not espresso or anything else

Nespresso is a patterned coffee capsule, much like K-Cup is another patterned coffee capsule. One doesn’t fit the other. Nespresso is designed for pressured coffee machine whereas K-Cup is for dripping. If you are not interested in espresso and just regular drip coffee, you should check the Kopipresso Brewer Mug

Can it be charged using USB?

This machine cannot be charged using USB, it can only be charged using the mains power or car charger.

What kind of plastic polymer is this machine made of? Is it safe on hot water?

It is made of Food Grade Engineered ABS Thermoplastic. Yes it is safe with hot water content.

Is there an adapter to use K-cups?

This machine does not support K-Cups and K-Cups are not for espresso but for drip coffee machines. If you are looking for a portable coffee machine for k-Cups, you should check out the Kopi Presso Brewer Mug

Does it make a lot of noise when pumping?

The pump is not completely silent, however we have not recieved any complaints about it being too noisy.� The actual sound of the pump is very similar to a full sized espresso machine.

Does this have a case?

We are sorry, this does not come with a case

Does this come with a USB charger?

No, this comes with a wall or car adaptor for charging

How many shot can it make on a single charge if you add room temperature?

With self heaitng, the machine can produce 3 to 4 shots on a full charge. Please ensure water is around room temperature and not chilled or iced water (which could damage the machine).

How many shots can it make on a single charge of you add boiling water instead of room temperature?

On a full charge with heated water, the machine will produce 200 to 250 shots

Is it suitable for car travel?

Yes, it is precisely built for this and comes with a car charger

Can this heat water on just the battery or does it have to be plugged in

It heats the water on battery. Takes about 10 min to heat, but makes awesome espresso shot. You have to charge it after 4-5 espresso shots.

Is the portable travel coffee machine US power or Europe?

It comes with a 12V/2A DC adaptor which operates between 100V -240V which can be used in Europe and USA

Maintenance

Are all parts of machine submersible? How do you clean it after use?

Only was the drinking cup, water tank cap and extracting chamber cap (all removable plastic components). The main body cannot be submersed and the method to clean the internal chamber is to run the machine 1 or 2 times without capsule inserted using boilded water (hold button for 5 seconds). Before first use, make sure you clean it 3 times. The external boody should be cleaned with only a moist soft sponge or cloth

How do you clean it after use?

After use, take out the capsule and run boiling water through the machine 1 or 2 times to clean chamber (press and hold button for 5 seconds). Wash the drinking cap and extracting chamber cap with running water after removing them from the machine

Coffee Preperation

What is the temperature of the Espresso produced when water is heated through the machine

The water is heated upto 90 degrees Centigrade and the temperature of the Espresso is 65 +/-3 degrees centigrade.

How much espresso does the machine produce in one serving

In one serving only one shot is produced (40ml/1.35oz). The capsule has to be replaced before making the next shot

Support

What can I do if the machine gets damaged due to a drop?

We understand, that the general use case of this product involves a lot of mobility which could give rise to device dropping and getting damaged due to

What are the spare parts which can be purchased seperately on a later date?

You can purchase the battery, water/espresso cup and water tank cap from us if worn out. Please contact support and they will help you place the order

I lost my charger, what can I do?

Both the car charger and wall charger are standard 12V DC adaptors. If any doubt, please check with our support teams before using a locally sourced adaptor.�

Usage Instruction

Can this heat cold/ice water?

No it cannot heat the water if the water is chilled or ice. This could damage the machine and should be avoided

Can I fill cup with ground coffee?

This espresso machine does not have a adaptor/capsule for ground coffee. You have to use Original Line Nespresso or L’Or capsules only

Can I use milk capsules to make Cappuccino or latte please?

No it is not designed to accomodate milk capsules

What temperature should the water be?

For self heating operation, ensure to use water around room temperature. Do use chilled or ice water which could damage the machine

Does this work with Nespresso compatible capsules?

How much time does it take to heat and pressurize a single espresso when useing automobile electric power?

Do i need to wait the same time if i want to do 3 to 6 shots, and is the time to make each shot different if i add room temperature water or boiling ?

Yes, you have to wait each time – it only makes one shot at the time. You may save some time if you put room temp water.. cold water takes longer.

Does machine turn off by itself after coffee is done or how long do you push he power button?

Yes, once the extraction is completed, the machine turns off by itself

Machine does not puncture coffee capsule, how do I fix this?

This machine supports genuine Original Line Nespresso Capsules and L’OR casules, in which case the capsule will get punctured fine if fastenned properly

Are there any reusable capsule that work with this machine?

No, only use genuine Original Line Nespresso Capsules and L’OR casules, in which case the capsule will get punctured fine if fastenned properly

Is it ok to use milk instead of water ?

The electric pump is not suitable to pump milk, this can only be used with water

Product Space

What standards does this product conform to?

This machine is certified for conformity to FC, FDA, CE, RoHS standards

Is this espresso machine certified by the FDA?

All of the manufacturers we use to produce our goods have been approved by the FDA

Does it come with wall charger? and if yes what voltage, 110 or 220V?

It comes with a 12V/2A DC adaptor which operates between 100V -240V which can be used in Europe and USA

What is nespresso capsule? is it the same as a kcup? I just want to purchase this for coffee not espresso or anything else

Can it be charged using USB?

This machine cannot be charged using USB, it can only be charged using the mains power or car charger.

What kind of plastic polymer is this machine made of? Is it safe on hot water?

It is made of Food Grade Engineered ABS Thermoplastic. Yes it is safe with hot water content.

Is there an adapter to use K-cups?

Does it make a lot of noise when pumping?

The pump is not completely silent, however we have not recieved any complaints about it being too noisy.� The actual sound of the pump is very similar to a full sized espresso machine.

Does this have a case?

We are sorry, this does not come with a case

Does this come with a USB charger?

No, this comes with a wall or car adaptor for charging

How many shot can it make on a single charge if you add room temperature?

With self heaitng, the machine can produce 3 to 4 shots on a full charge. Please ensure water is around room temperature and not chilled or iced water (which could damage the machine).

How many shots can it make on a single charge of you add boiling water instead of room temperature?

On a full charge with heated water, the machine will produce 200 to 250 shots

Is it suitable for car travel?

Yes, it is precisely built for this and comes with a car charger

Can this heat water on just the battery or does it have to be plugged in

It heats the water on battery. Takes about 10 min to heat, but makes awesome espresso shot. You have to charge it after 4-5 espresso shots.

Is the portable travel coffee machine US power or Europe?

It comes with a 12V/2A DC adaptor which operates between 100V -240V which can be used in Europe and USA

Maintenance

Are all parts of machine submersible? How do you clean it after use?

How do you clean it after use?

Coffee Preparation

What is the temperature of the Espresso produced when water is heated through the machine

The water is heated upto 90 degrees Centigrade and the temperature of the Espresso is 65 +/-3 degrees centigrade.

How much espresso does the machine produce in one serving

In one serving only one shot is produced (40ml/1.35oz). The capsule has to be replaced before making the next shot

Shipping and Delivery

What Shipping method does Kopipresso use?

Kopipresso only ships out using secure trackable shipping.

In the US you will be receiving your package through either USPS or FEDEX and occasionally a third courier service. The overall logistics is handled by a third party fulfillment service that handles all Kopipresso shipments. All packages can be tracked using this link, tracking codes will be emailed to you once your order is dispatched.

What Countries does Kopipresso deliver to?

Kopipresso Ships to the USA, UK, EU countries, Aus, NZ, Japan, South Korea, Singapore, Philippines, Thailand and Malaysia

How long will it take for my shipment to arrive?

Calendar Days	Processing Time	Standard Shipping Time	Total
Standard	Within 24 hours	10-20 days	11-21 days

Post Corona – shipments are unpredictable, while in many instances, we deliver your package within 10-15 days, it may take upto 20 days in some circumstances

How do I track my shipment?

You will be sent an email with tracking code once your order has been processed. You will be able to track the page through this tracking portal. Please leave up to 24 hours for shipment status updates.

Will I have to pay customs duties and taxes?

We will be shipping the goods from China, hence your purchase may be subject to customs duties or taxes which Kopipresso Ltd will not be responsible for. These charges must be paid by the recipient of the parcel. You are advised to contact your local customs authorities for further details on costs and procedures..

Duty to the US: while we cannot confirm the duty that might be charged, you may obtain an indication through this resource site. Generally as per our experience, the duty levied is below 4%.

When will I have to pay duty?: The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL); If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

Sales tax: At present, we do not charge any sales tax to US orders at the checkout process

If there is some problem receiving the delivery due to Customs

Usually, when you import goods from Kopipresso, the packet will be inspected by your local Customs office.

There’s usually no reason to worry because:

Kopipresso provides all the necessary paperwork for your shipment;
In most countries it’s pretty easy to import most kinds of consumer electronics;
The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from Kopipresso. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Kopipresso, and in the case of a failed delivery, we cannot offer any compensation.
As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

Can Kopipresso ship to PO Box and APO addresses?

We strongly recommend that you provide a physical address to facilitate order delivery. Please check with our support prior to placing the order and we will confirm on a case by case basis �

Can the service courier deliver to remote areas?

Generally speaking, wherever you are, we will be able to deliver the products to you. If the delivery location is the remote standard delivery time and cost may vary. If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You may need to pay an extra amount up to $30 to cover the remote shipping fees. If in doubt, it is best you contact our support before placing the order

If you receive a multi-item delivery with some items missing

Is something missing from your order? Then simply follow these steps:

Unpack all the products because sometimes our packing staff saves space by placing smaller items inside the boxes of bigger items.
Check the status and comments of your order on Kopipresso, and see if you received any emails from Kopipresso about the order. It’s possible we split your order into more than one delivery to speed things up.
Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing. We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched… meaning that the item(s) went missing during shipping and has been lost/stolen. (This is very rare, but it can happen.)
If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and registers a formal complaint. You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your Kopipresso order history. It’s imperative that you, or the recipient of the delivery, contact the courier company directly and follow the steps in their incident reporting system. They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.
In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation. If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate Kopipresso. In that case, we will inform you and either pass on the refund directly or make a new delivery to you – it will be your choice to make.
Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on Kopipresso in the meantime if you need the products urgently.

If an item is missing a manual

Here’s how we’ll help

Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product’s function you need help with.
If a manual was omitted accidentally, we’ll give you a link where you can download it.
If the product has no manual, chances are we are already working on making one ourselves, and we’ll send that to you when it’s done.

Currently, we only offer English manuals for all our products.

If an item is missing accessories such as a cable or coffee capsule adaptor

First, check the details in the product description again on Kopipresso.com to make sure it is supposed to have what you think it should.

If you’re really missing something, please contact us, and here’s how we’ll handle it:

Give us your order number and the product name
If the missing part is hard to describe, please provide a photo and reference a similar product photo on Kopipresso.com.
If we confirm something is missing, we’ll send it out to you free of charge.

If your item is delivered missing some of its parts

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

Contact us first, with your order number and product code; we will help to clarify what part is missing.
For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”
If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

If your address was wrong

Any reprocessed order due to wrong address will be charged an additional fee, USD 20.00 with standard shipping or USD 40.00 with express service, in case of incorrect shipping information provided. Those fees will be deducted from the refund if the order is canceled after having being shipped.

Payment and Security

Payment Methods Accepted

Kopipresso primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

What is Paypal?

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Kopipresso staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

What buyer protection do I have through paypal?

Kopipresso buyer-protection mirrors that of paypal, therefore in the event of a breach, you have paypal to fall back on. We anticipate that this will never happen, however with confidence we highlight the assurance you have through paypal to obtain a refund in case something goes wrong. Read more on Paypal�s website here.

In the event of a dispute, we would be grateful if you would first contact [email protected] and give us adequate time to respond before taking it up with paypal.

Is Kopipresso PCI DSS (payment security) compliant?

Kopipresso and its web hosting company meet PCI DSS standards for websites that do not process, handle, or store credit card data. Any credit card, paypal login information you enter is directly transferred to paypal payment processing through a secure encrypted SSL connection and not stored on our servers.

Can I pay COD – cash on delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

What currencies can I pay in?

Kopipresso accepts payments in USD, GPB, Euro, AUD and CAD.

The prices and payments will automatically be processed in the relevant currency of location.

Default currency is USD for all other locations we serve.

Warranty and Return

What is the buyer protection & money-back guarantee by Kopipresso?

Kopipresso?will provide a full refund in following circumstances (please contact [email protected] immediately if the situation shall arise):

Product not as per specification or dead on arrival – Kopipresso to be notified within 7 days of arrival
No questions asked refund within 30 days – eligible if the product is unopened and in the condition received. A restocking charge will be applicable and return shipping will not be paid by Kopipresso.
Product has not arrived within 45 days – this is keeping an allowance for force majeure delays during shipping (please see FAQ on shipping for standard delivery timelines)

I want to return my product for a refund

Returns are accepted within 30 days of date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You will be responsible for paying return shipping costs. Return shipping costs are non-refundable.

A restocking fee of USD 20 will be levied on any returns unless otherwise, the delivered product is not as described in product pages or dead on arrival

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery (under the discretion of Kopipresso Ltd).

Can I exchange my product?

If your purchase qualifies for the return & full or partial refund, and you would like to exchange it for another product, yes most certainly. Please liaise with our agents on [email protected]

My Product Has A Problem! What Can I Do?

What to do in 2 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package or product page and product FAQ on Kopipresso.com. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by through correct operating procedure.

Step 2

Once you have confirmed the product is faulty after steps 1, you should contact us. Provide your order number and the product name and all the steps you have tried to remedy this issue along with any photo and video documentation.

What if the product is damaged during use?

We provide a drop-protection extended warranty for three years which covers any type of visible or internal damages during use. You will have to purchase the drop-protection extended warranty at check out or within 30 days of product purchase. In this case, we will provide one replacement product. The procedure and terms of drop-protection extended warranty is detailed under the drop-protection scheme FAQ.

Do you provide a repair replacement service?

We do not at the moment provide a repair replacement service as the cost and time of shipping to our factory in China would be prohibitive for both you and us. Which is why we opted to provide an easy replacement scheme at a price. If we were to provide a convenient repair service, our product cost would be considerably higher.

Drop Protection Scheme

What is the protection I get under the drop protection scheme?

The drop protection scheme is an easy replacement scheme for the Kopipresso portable coffee machines which cover any type of damage or performance issue. You have to subscribe the to the scheme within 30 days of purchase or at checkout.

The drop protection scheme covers any damage regardless of the cause which renders the device incapable of functioning as per specification. The protection scheme cover is for 3 years from the date of purchase. Scheme does not cover battery degradation.

The protection scheme cost consists of a subscription fee, you will also have to pay shipping and handling for any replacement unit sent to you.

What are the products covered and protection scheme costs?

The list of products covered under and subscription and shipping & handling fees are given in the table below

Product	Subscription fee (USD)	Replacement Shipping & Handling (USD) (subject to change based on shipping cost at the time of replacement)
Outdoor Espresso Maker	50	57.07
Travel Espresso Maker	35	28.24
Brewer Mug	19	23.99

How do I subscribe to the drop protection scheme?

On purchase of the product, you will see an add-on option for the drop protection scheme. If you, however, do not purchase the scheme initially but change your mind, you may purchase the scheme within 30 days by emailing [email protected] and requesting a Paypal invoice.

I did not subscribe to the drop protection scheme when I purchased, can I later subscriber?

As this is a product addon, there isn�t a direct product link for the purchase. You will have to email [email protected] and request a Paypal invoice, which will be emailed to you with a link to payment.

What is the procedure to get the replacement unit?

We need photo/video evidence as detailed below emailed to [email protected] with subject: drop protection scheme replacement.

Severe outer damage due to drop clear photo of the damage
Internal damage rendering product not working follow the below video procedure
- First plugin in a phone into socket and demonstrate the power
- Then plugin the damaged device into power and carry out coffee preparation to demonstrate performance issue

Our team will review and respond within 2 business days and dispatch a replacement unit within 5 days. You will receive the shipment as per standard shipping times.

About us

Where is Kopipresso located?

Kopipresso is a modern day micro multi-national, incorporated in the United Kingdom and presence through own offices or service partners in Sri Lanka, China, USA, UK and Bangladesh. While our services are offered to our customers spanning over 34 countries.

Can I trust Kopipresso?

Kopipresso works with carefully whetted suppliers and third-party logistics providers to ensure we provide the expected quality of products and services. Kopipresso carries its own inventory in secure professionally run warehouse facilities, we adhere to exceptional quality control processes and operate our own customer support center offering multiple service channels.

Our systems run industry reputed SaaS and PaaS platforms and our webserver is hosted through tier 1 webhost companies providing required uptime, information security and service quality requirements. Our professional servers and website are security scanned, authenticated to industry standards. Shop with confidence at Kopipresso.

Order Status

How to check my order status?

On successful completion of payment, you will receive an order confirmation email, this will be followed by an email once the order has been dispatched. The 2nd email you receive will contain the tracking code for your shipment along with a tracking link.

Alternatively, you may check the status by logging into your account as detailed below and track your package this tracking page

Log into ” My Account ” ;

Enter into ” My Orders ” ; Once we have received your payment, all Kopipresso orders will show various order status stages before being shipped out.

Shipping and Delivery

What Shipping method does Kopipresso use?

Kopipresso only ships out using secure trackable shipping.

What Countries does Kopipresso deliver to?

Kopipresso Ships to the USA, UK, EU countries, Aus, NZ, Japan, South Korea, Singapore, Philippines, Thailand and Malaysia

How long will it take for my shipment to arrive?

Calendar Days	Processing Time	Standard Shipping Time	Total
Standard	Within 24 hours	10-20 days	11-21 days

Post Corona – shipments are unpredictable, while in many instances, we deliver your package within 10-15 days, it may take upto 20 days in some circumstances

How do I track my shipment?

Will I have to pay customs duties and taxes?

Duty to the US: while we cannot confirm the duty that might be charged, you may obtain an indication through this resource site. Generally as per our experience, the duty levied is below 4%.

Sales tax: At present, we do not charge any sales tax to US orders at the checkout process

If there is some problem receiving the delivery due to Customs

Usually, when you import goods from Kopipresso, the packet will be inspected by your local Customs office.

There’s usually no reason to worry because:

Kopipresso provides all the necessary paperwork for your shipment;
In most countries it’s pretty easy to import most kinds of consumer electronics;
The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from Kopipresso. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Kopipresso, and in the case of a failed delivery, we cannot offer any compensation.
As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

Can Kopipresso ship to PO Box and APO addresses?

We strongly recommend that you provide a physical address to facilitate order delivery. Please check with our support prior to placing the order and we will confirm on a case by case basis �

Can the service courier deliver to remote areas?

If you receive a multi-item delivery with some items missing

Is something missing from your order? Then simply follow these steps:

Unpack all the products because sometimes our packing staff saves space by placing smaller items inside the boxes of bigger items.
Check the status and comments of your order on Kopipresso, and see if you received any emails from Kopipresso about the order. It’s possible we split your order into more than one delivery to speed things up.
Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing. We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched… meaning that the item(s) went missing during shipping and has been lost/stolen. (This is very rare, but it can happen.)
If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and registers a formal complaint. You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your Kopipresso order history. It’s imperative that you, or the recipient of the delivery, contact the courier company directly and follow the steps in their incident reporting system. They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.
In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation. If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate Kopipresso. In that case, we will inform you and either pass on the refund directly or make a new delivery to you – it will be your choice to make.
Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on Kopipresso in the meantime if you need the products urgently.

If an item is missing a manual

Here’s how we’ll help

Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product’s function you need help with.
If a manual was omitted accidentally, we’ll give you a link where you can download it.
If the product has no manual, chances are we are already working on making one ourselves, and we’ll send that to you when it’s done.

Currently, we only offer English manuals for all our products.

If an item is missing accessories such as a cable or coffee capsule adaptor

First, check the details in the product description again on Kopipresso.com to make sure it is supposed to have what you think it should.

If you’re really missing something, please contact us, and here’s how we’ll handle it:

Give us your order number and the product name
If the missing part is hard to describe, please provide a photo and reference a similar product photo on Kopipresso.com.
If we confirm something is missing, we’ll send it out to you free of charge.

If your item is delivered missing some of its parts

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

Contact us first, with your order number and product code; we will help to clarify what part is missing.
For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”
If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

If your address was wrong

Payment and Security

Payment Methods Accepted

Kopipresso primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

What is Paypal?

What buyer protection do I have through paypal?

In the event of a dispute, we would be grateful if you would first contact [email protected] and give us adequate time to respond before taking it up with paypal.

Is Kopipresso PCI DSS (payment security) compliant?

Can I pay COD – cash on delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

What currencies can I pay in?

Kopipresso accepts payments in USD, GPB, Euro, AUD and CAD.

The prices and payments will automatically be processed in the relevant currency of location.

Default currency is USD for all other locations we serve.

Warranty and Return

What is the buyer protection & money-back guarantee by Kopipresso?

Kopipresso?will provide a full refund in following circumstances (please contact [email protected] immediately if the situation shall arise):

Product not as per specification or dead on arrival – Kopipresso to be notified within 7 days of arrival
No questions asked refund within 30 days – eligible if the product is unopened and in the condition received. A restocking charge will be applicable and return shipping will not be paid by Kopipresso.
Product has not arrived within 45 days – this is keeping an allowance for force majeure delays during shipping (please see FAQ on shipping for standard delivery timelines)

I want to return my product for a refund

A restocking fee of USD 20 will be levied on any returns unless otherwise, the delivered product is not as described in product pages or dead on arrival

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery (under the discretion of Kopipresso Ltd).

Can I exchange my product?

If your purchase qualifies for the return & full or partial refund, and you would like to exchange it for another product, yes most certainly. Please liaise with our agents on [email protected]

My Product Has A Problem! What Can I Do?

What to do in 2 steps:

Step 1

Step 2

What if the product is damaged during use?

Do you provide a repair replacement service?

Drop Protection Scheme

What is the protection I get under the drop protection scheme?

The protection scheme cost consists of a subscription fee, you will also have to pay shipping and handling for any replacement unit sent to you.

What are the products covered and protection scheme costs?

The list of products covered under and subscription and shipping & handling fees are given in the table below

Product	Subscription fee (USD)	Replacement Shipping & Handling (USD) (subject to change based on shipping cost at the time of replacement)
Outdoor Espresso Maker	50	57.07
Travel Espresso Maker	35	28.24
Brewer Mug	19	23.99

How do I subscribe to the drop protection scheme?

I did not subscribe to the drop protection scheme when I purchased, can I later subscriber?

What is the procedure to get the replacement unit?

We need photo/video evidence as detailed below emailed to [email protected] with subject: drop protection scheme replacement.

Severe outer damage due to drop clear photo of the damage
Internal damage rendering product not working follow the below video procedure
- First plugin in a phone into socket and demonstrate the power
- Then plugin the damaged device into power and carry out coffee preparation to demonstrate performance issue

Our team will review and respond within 2 business days and dispatch a replacement unit within 5 days. You will receive the shipment as per standard shipping times.

About us