Have any questions?

Kopipresso only ships out using secure trackable shipping.

In the US you will be receiving your package through either USPS or FEDEX and occasionally a third courier service. The overall logistics is handled by a third party fulfillment service that handles all Kopipresso shipments. All packages can be tracked using this link, tracking codes will be emailed to you once your order is dispatched.

Kopipresso Ships to the USA, UK, EU countries, Aus, NZ, Japan, South Korea, Singapore, Philippines, Thailand and Malaysia

You will be sent an email with tracking code once your order has been processed. You will be able to track the page through this tracking portal. Please leave up to 24 hours for shipment status updates.

We will be shipping the goods from China, hence your purchase may be subject to customs duties or taxes which Kopipresso Ltd will not be responsible for. These charges must be paid by the recipient of the parcel. You are advised to contact your local customs authorities for further details on costs and procedures..

Duty to the US: while we cannot confirm the duty that might be charged, you may obtain an indication through this resource site. Generally as per our experience, the duty levied is below 4%.

When will I have to pay duty?: The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL); If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

Sales tax: At present, we do not charge any sales tax to US orders at the checkout process

Usually, when you import goods from Kopipresso, the packet will be inspected by your local Customs office.

There’s usually no reason to worry because:

1. Kopipresso provides all the necessary paperwork for your shipment;
2. In most countries it’s pretty easy to import most kinds of consumer electronics;
3. The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
4. If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
5. We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

1. If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
2. If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from Kopipresso. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Kopipresso, and in the case of a failed delivery, we cannot offer any compensation.
3. As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

We strongly recommend that you provide a physical address to facilitate order delivery. Please check with our support prior to placing the order and we will confirm on a case by case basis  

Generally speaking, wherever you are, we will be able to deliver the products to you. If the delivery location is the remote standard delivery time and cost may vary. If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You may need to pay an extra amount up to $30 to cover the remote shipping fees. If in doubt, it is best you contact our support before placing the order

Is something missing from your order? Then simply follow these steps:

1. Unpack all the products because sometimes our packing staff saves space by placing smaller items inside the boxes of bigger items.
2. Check the status and comments of your order on Kopipresso, and see if you received any emails from Kopipresso about the order. It’s possible we split your order into more than one delivery to speed things up.
3. Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing. We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched… meaning that the item(s) went missing during shipping and has been lost/stolen. (This is very rare, but it can happen.)
4. If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and registers a formal complaint. You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your Kopipresso order history. It’s imperative that you, or the recipient of the delivery, contact the courier company directly and follow the steps in their incident reporting system. They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.
5. In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation. If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate Kopipresso. In that case, we will inform you and either pass on the refund directly or make a new delivery to you – it will be your choice to make.
6. Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on Kopipresso in the meantime if you need the products urgently.

Here’s how we’ll help

1. Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product’s function you need help with.
2. If a manual was omitted accidentally, we’ll give you a link where you can download it.
3. If the product has no manual, chances are we are already working on making one ourselves, and we’ll send that to you when it’s done.

Currently, we only offer English manuals for all our products.

First, check the details in the product description again on Kopipresso.com to make sure it is supposed to have what you think it should.

If you’re really missing something, please contact us, and here’s how we’ll handle it:

1. Give us your order number and the product name
2. If the missing part is hard to describe, please provide a photo and reference a similar product photo on Kopipresso.com.
3. If we confirm something is missing, we’ll send it out to you free of charge.

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

1. Contact us first, with your order number and product code; we will help to clarify what part is missing.
2. For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”
3. If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

Any reprocessed order due to wrong address will be charged an additional fee, USD 20.00 with standard shipping or USD 40.00 with express service, in case of incorrect shipping information provided. Those fees will be deducted from the refund if the order is canceled after having being shipped.